The letter above was received by me, after I sent Dean Foods an online complaint pertaining to a gallon of milk I’d purchased from them recently. I’m surprised at their quick response (within seventy two hours via email), and their decision to quickly remedy the situation by issuing me a five dollar refund, which slightly exceeded what I paid for the milk. I truly appreciate them looking out for me like that, and for letting me know that corporations do care about their consumers. They could’ve easily dismissed my claim, even though I provided the correct UPC code and other required info to prove my purchase.
Thanks again Dean Foods. I am proud to say that I purchase dairy products from a company that cares more about the customer than their profits.